{"id":18091,"date":"2025-10-09T11:59:51","date_gmt":"2025-10-09T09:59:51","guid":{"rendered":"https:\/\/vestiarmetalic.ro\/?page_id=18091"},"modified":"2026-03-20T10:33:08","modified_gmt":"2026-03-20T08:33:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/vestiarmetalic.ro\/en\/politica-de-returnare\/","title":{"rendered":"Return Policy"},"content":{"rendered":"
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1. Right of Withdrawal (Return) for Individuals and Legal Entities
<\/strong>\nIn accordance with applicable legislation (Government Emergency Ordinance no. 34\/2014 on consumer rights in contracts concluded with professionals), individual consumers have the right to return products purchased online within 14 calendar days from the date of receiving the parcel, without being required to state a reason.<\/p>

MAXTRADE B2B SRL voluntarily extends the same return conditions (14 days) to legal entities (B2B clients), subject to the same steps and conditions outlined below.<\/p>

2. General Return Conditions
Pentru ca un produs s\u0103 fie acceptat la retur, trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:<\/p>

\u2022 The product must be in its original condition \u2014 undamaged, with no signs of wear, impact, scratches, or modifications.<\/p>

\u2022 The product must be returned in its original packaging (where possible), together with all accessories and accompanying documents (invoice, warranty certificate, manual, etc.).<\/p>

\u2022 The return must be notified before the expiry of the 14-day period, by sending an email to office@vestiarmetalic.ro or via the contact form on the website.<\/p>

\u2022 Products made to custom order or modified according to the client's specifications cannot be returned.<\/p>

3. Return Procedure<\/strong>
To process a return, please follow these steps:<\/p>

Send a return request by email to office@vestiarmetalic.ro, including the order number, the product, and the reason for the return (optional).<\/p>

You will receive a response with exact instructions for shipping the product back.<\/p>

Ship the product to the address indicated by our team.<\/p>

Return shipping costs are borne entirely by the client, regardless of the reason for the return \u2014 except in cases where the product is defective or was incorrectly delivered due to the fault of the Company.<\/p>

4. Refund<\/strong>\n
\nAfter receiving and inspecting the returned product, MAXTRADE B2B SRL will refund the value of the product within a maximum of 14 calendar days from the date the return is received. The refund will be made using the same payment method used at the time of purchase, unless the client requests otherwise in writing.
After receiving and inspecting the returned product, MAXTRADE B2B SRL will refund the value of the product within a maximum of 14 calendar days from the date the return is received. The refund will be made using the same payment method used at the time of purchase, unless the client requests otherwise in writing.
Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bionare, cu excep\u021bia cazului \u00een care clientul solicit\u0103 altfel \u00een scris.<\/p>

5. Products That Cannot Be Returned<\/strong>
In accordance with applicable legislation, the following cannot be returned:<\/p>

Products manufactured to the client's specifications or customised products.<\/p>

Products which, by their nature, cannot be returned for hygiene or safety reasons (once unsealed).<\/p>

Products that have been used or installed, thereby losing their \"new\" status.<\/p>

6. Contact<\/strong>
For any questions regarding the return policy, please contact us:
\ud83d\udccd MAXTRADE B2B SRL
Sf\u00e2ntu Gheorghe, str. Rednik nr. 2, et. 2, birou nr. 4\n(Sepsi Park Industrial Zone), Covasna County, Romania
\ud83d\udcde E-mail: office@vestiarmetalic.ro
CUI: 47600591 | 2023000049149<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

1. Dreptul de retragere (returnare) pentru persoane fizice \u0219i juridiceConform legisla\u021biei \u00een vigoare (O.U.G. nr. 34\/2014 privind drepturile consumatorilor \u00een<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18091","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/pages\/18091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/comments?post=18091"}],"version-history":[{"count":10,"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/pages\/18091\/revisions"}],"predecessor-version":[{"id":18417,"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/pages\/18091\/revisions\/18417"}],"wp:attachment":[{"href":"https:\/\/vestiarmetalic.ro\/en\/wp-json\/wp\/v2\/media?parent=18091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}